FAQ
You can maintain your own website. Many clients choose to use
Microsoft FrontPage. This is an inexpensive and user-friendly program, and all of our customers' websites automatically have Microsoft Frontpage server
extensions added.
You may also use any other website development software or FTP, but please
let us know if you will be using FTP access to upload your site, as this
can interfere with FrontPage server extensions.
You will be sent a bill in the mail that explains how much you owe and what the
charges are for. You can then send a check or money order made payable to
Carrie's Creations Inc. You may also pay with VISA or MasterCard by calling us
or filling out the bottom half of your invoice with your credit card details and
mailing it to us.
Effective
January 1, 2003, there will be a $3 late fee charge added to all payments which
are received after the 15th of the month (or the due date, if not the
15th). Accounts which are 30 days past due will be suspended; if
payment is still not received after 60 days from the initial due date the
account will be terminated. To reactivate the account when it is suspended,
payment must be made in full including any late charges. Accounts that have been
terminated can be reactivated by paying the outstanding balance and a $25
service charge to set up a new hosting account and publish the site. We do not shut
sites off without notifying you first. You will be sent invoice reminders
through regular mail and email to remind you that your account is past due. If
an account is terminated with an outstanding balance, the domain name(s) cannot
be transferred until the account is paid in full. After 90 days, domains are
forfeited and become the property of Carrie’s Creations Inc.
A simple site can be constructed in about
a week. More complex and elaborate sites are
usually finished within 2 weeks, depending
on how many other requests we have received and how much information you have
given us to get started.
If you have not already registered a domain name, tell us what you would
like, and we will register it for you. Please include a few alternative choices, in case
what you would like has already been registered. You will be billed $25 per domain
name per year. For the
first 24 hours after you register, your domain name will be an IP address.
Within 24-48 hours your domain will be ready to
use. If you would like to buy several domain names and have them all point
to one website (with only one monthly hosting fee), we can park them for
no charge.
Whenever you need to make changes,
email or call us with the information. Your site will be changed as soon as possible,
normally within 24 hours, and
you will be billed once a month. Changes are $40 per hour, except for
minor changes, which are free.
If you still have questions, please email carrie@behosted.net
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